Every service call follows the same six steps. It is a simple process on purpose, because you should never have to wonder what is happening with your machine or what it is going to cost.
Contact us
Call, text or email with your equipment issue and job site location. The more you can tell us up front, the better prepared we arrive.
We schedule
We confirm a time that works for you along with the service details, so you know who is coming and roughly how long it will take.
We come to you
Our mobile technician arrives with the tools and parts most likely to be needed for the job you described.
Diagnose and repair
We find the actual cause, explain it, quote the fix and get your approval before any work starts. Then we repair it on site.
Test and confirm
The machine gets tested under real conditions before we call it done. No handing back keys and hoping.
Back to work
Your equipment is running and you get written documentation of what was done for your maintenance records.
What to have ready
These four things let us show up with the right parts instead of coming back a second time.
- Make, model and serial number of the machine
- A description of what it is doing or not doing
- Photos of the problem area if you can get them
- The site address and any gate or access details
How billing works
You get a quote before the repair starts. Travel and diagnostic time are explained up front so nothing on the invoice is a surprise.
If the repair turns out to be bigger than expected, we stop and talk to you before continuing. We would rather have that conversation than send you an invoice you did not agree to.
Start a service call
Here or there, give us a call. We will get you back on track.